DROPSY - AMAZON GLOBAL BRAND RE-SELLING
TERMS & CONDITIONS FOR SELLER ONBOARDING -
Effective Date: JAN 2026
These Terms & Conditions constitute a binding agreement between Dropsy (Craftedhaven Enterprises Pvt Ltd) and the Seller. By accepting this agreement, the Seller acknowledges understanding and acceptance of all terms outlined herein. These terms govern the relationship between Dropsy and Sellers who onboard with us for Amazon Global Brand Re-selling.
1. REFUND POLICY
1.1 Seven-Day Refund Window
Dropsy offers a 7-day no-questions-asked refund policy for onboarding costs only, calculated from the date of onboarding. After this 7-day period, no refunds for onboarding fees will be processed under any circumstances.
1.2 No Refund for Account Suspension
If the Seller's Amazon account is suspended due to any policy violation, compliance issues, or breach of Amazon's terms of service, Dropsy will not process any refunds whatsoever. The Seller assumes full responsibility for maintaining account compliance.
1.3 Amazon Monthly & Global Selling Fees - Non-Refundable
Amazon monthly/global selling fees are paid directly by the Seller to Amazon and are deducted directly from the Seller's registered debit/credit card. Dropsy is not responsible for these charges and will not process refunds. These fees are between the Seller and Amazon.
1.4 Shipping Costs - Non-Refundable
Shipping costs are non-refundable in all circumstances. Shipping fees are part of the cost of doing business and are incurred once products are ordered and shipped.
1.5 Returns and A-to-Z Claims - Non-Refundable
Customer returns, exchanges, and Amazon A-to-Z claims are part of normal business operations and are not refundable. Dropsy will not reimburse Sellers for A-to-Z claims filed by customers. Returns and A-to-Z claims are the responsibility of the Seller to manage.
2. ACCOUNT & SUSPENSION POLICY
2.1 No Responsibility for Account Suspensions
Dropsy is NOT responsible for any Amazon account suspensions, deactivations, or restrictions. The Seller's Amazon account is managed independently by the Seller and is subject to Amazon's policies and guidelines. Account suspensions may result from policy violations, compliance issues, or other factors determined solely by Amazon.
2.2 Held Funds During Account Suspension
If the Seller's account is suspended, Amazon may hold outstanding balances or sales amounts. Dropsy is not responsible for these held funds and will not reimburse or facilitate recovery of these amounts. Fund holds are strictly between the Seller and Amazon.
2.3 Independent Account Management
Sellers must manage their own Amazon accounts independently. While Dropsy provides support and guidance, the Seller maintains full responsibility for account activities, compliance, and performance.
2.4 Single Device Access Policy
For security purposes, the Amazon account should be accessed from only one device/laptop. Multiple simultaneous access attempts from different devices may trigger Amazon's security systems and result in account suspension.
2.5 Remote Support Access
When Dropsy provides technical support or account management assistance, the Seller must provide remote access through TeamViewer, UltraViewer, or similar secure remote access tools. Support will be provided only when proper remote access credentials are shared.
3. TIMELINE & DELIVERY EXPECTATIONS
3.1 Standard Go-Live Timeline
Dropsy commits to bringing Seller accounts live within 20 working days (Monday to Friday, excluding all public holidays) from the date the Seller sends written confirmation accepting these Terms & Conditions.
3.2 Extended Timeline for Global/Cross-Border Sales
Due to the nature of global and cross-border e-commerce operations, additional delays of up to 15 working days may occur. Such delays are acceptable and may happen on mutual understanding between Dropsy and the Seller. Dropsy will communicate any anticipated delays proactively.
3.3 Timeline Commencement
The official timeline begins from the date the Seller sends a confirmation email acknowledging and accepting these Terms & Conditions. Dropsy will not commence services until this confirmation is received.
4. SUPPORT & RESPONSE TIME COMMITMENT
4.1 Call Response Time
If a Seller calls Dropsy and does not receive immediate response, we do a callback within 24-48 hours. If no response is received within this window, the Seller may escalate the matter.
4.2 Email & WhatsApp Response Time
All emails and WhatsApp messages will receive a reply within 24-48 hours. If no response is received within this window, the Seller may escalate the matter.
4.3 Support Channel Availability
Dropsy provides support through multiple channels including phone calls, WhatsApp, seekho vyapar and email. Sellers may choose their preferred communication method.
5. PRODUCT COMPLIANCE & DOCUMENTATION
5.1 Documentation Provided by Dropsy
Dropsy will provide the following documentation when required by Amazon or compliance regulations: Letter of Authorization (LOA) from brand owners, Product invoices and purchase receipts, and Chain of custody documentation.
5.2 Seller's Compliance Responsibility
The Seller is ultimately responsible for ensuring all products comply with Amazon's policies, local regulations, and applicable laws. Dropsy provides documentation and guidance, but compliance verification is the Seller's responsibility.
6. PAYMENT TERMS & ORDER PROCESSING
6.1 Advance Payment Benefits
Advance payment for order processing is highly appreciated and enables faster order fulfillment. Sellers who maintain advance payment balances will experience expedited processing from our facilities in India, US, and Canada.
6.2 Processing Delays Without Advance Payment
Without advance payment coordination, delays may occur in order processing, supplier coordination, and shipment. Advance payments ensure smooth, uninterrupted order fulfillment.
7. NON-REFUNDABLE ITEMS SUMMARY
The following are explicitly non-refundable under all circumstances: Shipping costs and logistics charges, Customer returns and exchanges, Amazon A-to-Z claims and chargebacks, Amazon monthly/global selling fees, Refunds for onboarding fee issued after the 7-day onboarding window, Fees charged due to account suspension or policy violations.
8. LEGAL & JURISDICTION
All disputes, claims, and legal matters arising from this agreement shall be governed by and handled under the jurisdiction of Noida, Uttar Pradesh, India. Both parties agree to submit to the exclusive jurisdiction of courts in Noida for any legal proceedings.
9. ACCEPTANCE & CONFIRMATION
By signing or confirming acceptance of this agreement via email, the Seller acknowledges having read, understood, and agreed to all terms and conditions outlined herein. Services will commence only after written confirmation of acceptance is received by Dropsy.
For any queries, please contact: [email protected]