At Dropsy, we are committed to providing complete support to our sellers for launching and growing their global e-commerce business. This Return and Refund Policy outlines the conditions under which refunds or returns may be considered.

1. Onboarding Fee

The onboarding fee paid to Dropsy at the beginning of any program (Amazon, Walmart, eBay, Etsy) is non-refundable under any circumstances. This fee is charged in exchange for the time, resources, platform access, training, and professional services provided to initiate and activate the seller’s global business journey.

2. Product Order Value

If a seller makes a payment toward purchasing inventory (product order value) for dropshipping, resale, or warehouse stocking, this amount is non-refundable in all situations, as we use it to procure goods, process exports, and manage fulfillment through third-party warehousing and logistics partners.

3. Return Handling

In case a product or order is returned to our designated U.S. warehouse, we will adjust only the product value (excluding shipping or fulfillment charges) in your account, which can be reused against your future orders. However:

• Shipping and logistics fees are non-refundable under any conditions, including order cancellations, returns due to customer refusal, or incorrect shipping information.
• Returned inventory must be in sellable condition. Damaged or expired items will not be considered for adjustment.

4. Cancellation

Once an inventory purchase or shipment request has been initiated, no cancellations will be entertained, and no refund will be issued. Please ensure all orders are double-checked before final confirmation.

5. Disputes or Concerns

If you have any concerns or issues related to your orders, inventory, or onboarding process, you are welcome to reach out to us directly. Our team is here to assist you in every possible way.

📩 For any queries, please write to us at: [email protected]

We thank you for your cooperation and trust in Dropsy.
– Team Dropsy